Interburns is seeking a new Operations Manager

December 14, 2017
Richard Bendell

Job Description: Operations Manager, Interburns

Salary: £35,000 – 40,000 per annum, depending on experience

1.      Summary

This is an exciting opportunity for a dynamic and motivated operations manager to play a pivotal role in the growth and development of a rapidly expanding global health charity working in the field of burn injuries. Interburns, the International Network for Training, Education and Research in Burns, is the leading international NGO working to improve global burn care and prevention in resource-poor settings. Interburns is seeking a dedicated and capable operations manager with a proven track record in project management and operational delivery, preferably with experience in the international development or global health field.

This individual will be responsible for the organisational management of all key internal systems for the effective operation of the charity, while supporting programme staff in the delivery of an array of overseas projects funded through the National Institute for Health Research (NIHR), UK Department for International Development (DfID) and other funders. Overseas programmes currently cover a number of countries including Afghanistan, Bangladesh, Ethiopia, Ghana, India, Nepal, and the Occupied Palestinian Territories, through a range of training, education, research and capacity-building activities.

The operations manager will need to manage a complex and multi-faceted workload that will cover all key areas of operation for an international charity, including financial management, administration, logistics, governance, and coordinating a broad international network of international volunteers and health specialists. The will be directly responsible for overseeing budgets, financial management and financial reporting of overseas partners, managing the logistics of overseas activities, and supporting other aspects of the delivery of programmes. Where relevant, they will also be involved in seeking additional funding streams in collaboration with programme staff.

From 2017 – 2020, Interburns will work in close partnership with the Centre for Global Burn Injury Policy and Research in Burns (CGBIPR) at Swansea University to deliver a 3-year, multi-country project funded by the NIHR. Ensuring the effective delivery of this project will be a key aim of the post, which is funded from within this grant.

Post and Salary: This post will be full-time (1.0 FTE) on a fixed term basis for 2.5 years, with the aim of this becoming a permanent post. This is a unique opportunity for a talented Operations Manager to play a pivotal role in the continuing growth and development of a leading health NGO and gain a wealth of experience working with a small and dedicated team.

Salary will be commensurate with experience in the range of £35,000 – £40,000 per annum. Relevant travel and other business expenses will also be covered by Interburns. The post will include some overseas travel to liaise with partners in the Middle East, Asia and Africa.

Location: The post will involve working remotely with regular meetings with the Interburns Director in Swansea and Director of Operations in London/East Sussex. Ideally the applicant would be prepared to locate to close to either Swansea or East Sussex, to be in close proximity to the core Interburns team. However, applicants desiring to work remotely with regular communication via email, Skype and telephone and regular face to face meetings will also be considered.

2.      Full Job Description

Key responsibilities: The role will include the following core responsibilities:


  1. Oversee the day to day operations and administration of the organisation.
  2. Support the recruitment of additional staff within Interburns or for short-term consultancy roles, from drafting of JDs, advertising of role through interview to ongoing training.
  3. Coordinate with legal advisors, accountants, insurers, printers and other external agencies providing payroll, audit and other key services.
  4. Arrange booking of flights, accommodation, transport and other logistical aspects, in concert with overseas programme officers.

Please note: Handover of basic administration and booking of flights, accommodation and other logistics to an administrative assistant is planned with their recruitment in late 2018; this individual will report directly to and be managed by the Operations Manager.


  1. Manage all project and overall organisational budgets to ensure the efficient operation of the charity and create a strong system for financial management and reporting for partners, facilitating the effective delivery of several large and complex international health projects.
  2. Manage online banking and international payment system according to agreed authorities on a daily basis.
  3. Ensure effective and accurate financial reporting according to funder guidelines or donor requests, keep excellent records of all financial transactions and manage any necessary spot checks, audits or due diligence as required by funders or the Interburns board.
  4. Support the creation of effective fundraising proposals and grant bids, primarily through effective budgeting and review of organisational capacity to deliver planned programmes.


  1. Develop a detailed strategic plan for the organisation, which incorporates the aims of the NIHR grant and other key projects, in collaboration with the organisational leadership.
  2. Play a crucial role in shaping the future direction and growth of the charity, through overall organisational budgeting, input into board meetings and ongoing refinement of the organisational strategic plan.
  3. Report to the board of trustees on financial status of the organisation and other key elements of operation as required.


  1. Take responsibility for the Interburns website and related social media and update regularly in collaboration with Programme Officers.
  2. Feed programme information into a regular quarterly newsletter to share with supporters, partners and funders.

General responsibilities: The role will include the following general responsibilities:

  1. Demonstrate a commitment to the Interburns philosophy of empowering local partners and clinicians to deliver real and measurable improvements to patient care and outcomes, and the ability to communicate this philosophy effectively to other parties.
  2. Uphold and promote the ethos and philosophy of the charity.
  3. Build excellent working relationships with other members of the Interburns team, research staff at the CGBIPR and the university project manager.

Lines of reporting: The Operations Manager will report to the Interburns Director of Programmes, currently Richard Bendell, and the Interburns Board.

 3.      Experience and Qualifications

Candidates for this role would be expected to possess the following experience and qualifications:


  • A strong track record of operations management with a minimum of 5 years’ experience, overseeing all key aspects of operation for an organisation.
  • Experience of managing or supporting the delivery of large multi-year, multi-country grant programmes involving a diverse range of partners and activities.
  • Experience of delivering high quality and timely financial reporting to major funders.
  • Excellent financial skills with a proven track record in managing project and organisational budgets effectively.


  • Experience working in an international development or global health setting and reporting to major international funders in this context.
  • A proven track record in leading the growth and scaling up the operations of a small NGO or charity.
  • A relevant qualification in organisational management and/or financial management.
  • An understanding of the international health field and national health issues in Asia, the Middle East and Africa.

4.      Personal Qualities

In all aspects of this role the following personal qualities are essential:

  • Strong personnel management and excellent communication skills.
  • Excellent planning, time management and organisational abilities.
  • Highly motivated and able to work independently to agreed goals and targets and take ownership of the overall operation of the organization.
  • Ability to work effectively as part of a small close-knit team, with a willingness to ‘pitch in’ when required.
  • Sensitivity to differences in culture and nationality, with the ability to work with colleagues from across the world with a range of professional backgrounds, including clinical staff.
  • Adaptable and flexible to changing circumstances and needs of the role, including flexibility in working hours to ensure coordination with key colleagues in different locations and time zones.
  • Able to work under pressure, meeting key project and reporting deadlines.
  • Commitment to confidentiality and respect for patient anonymity where appropriate.
  • Willingness to travel regularly within the UK for meetings with team members, and to Asia, Middle East and Africa when necessary for the role.

5.      Applying for the post

Contact: Interested parties should send their full CV and a letter of interest to Richard Bendell, Director of Programmes at (CC Suitable candidates will be invited to interview in Swansea. Those shortlisted for interview will be provided with a brief on Interburns programmes and asked to develop a short presentation for their interview.

Closing date: 8th January 2018

Interview: Weeks of 15th and 23rd January 2018.

Planned start date: ASAP and ideally no later than 1st March 2018.

Interburns is a registered charity in England and Wales (#1122299). Website: